At Cooper Tires, we realise that your personal concerns are sensitive, and we understand that you trust us to be very careful with your information.
We respect your privacy and we’re committed to protecting your personal information; that’s why we comply with Australian privacy requirements. We have provided this policy to explain how your information is collected, used and protected.
We encourage you to read the policy carefully and we hope it will help you to make informed decisions about sharing your information with us.
This policy covers the following areas:
If you have any questions or concerns about our policy you can email us: firstname.lastname@example.org
The more we know about you, the easier it is for us to deliver helpful, relevant information and services. We collect personal and non-personal information to tailor the content you see and to contact you.
However, we will never collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and how you use our site.
When you contact us on our site, we collect personal information such as your email address and contact details. If you contact our team for personalized tyre advice, you may be asked questions about your tyre history and current concerns. This allows our team to give you detailed, personal advice.
From time to time we may ask you for feedback about our site. This information allows us to better understand the needs of our users and to gather information about issues and trends. We store answers but these are not linked to identifying information about you and they will not be shared with third parties except for your testimonials and you will always be asked for permission to use those before publication.
When you enter a competition on our site, we may ask you to provide additional information or answer certain questions. We may contact you in connection with a particular competition to update you regarding your status, let you know that a competition has ended and for other competition-related messages.
When you search on our site, we store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.
When you visit our site, our servers will collect log information. This information may include your page request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. Log information helps us to gather information about how our site is being used, such as the pages visitors are viewing.
We will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Cooper Tires or any member of the public, or to lessen a serious threat to a person's health or safety.
Some or all of the information collected during a competition may be disclosed publicly. It may also be shared with a co-sponsor(s) or a provider(s) of prizes in order to update you of your status, let you know that a competition has ended or for other competition-related indicated on the entry form. If data will be disclosed or shared, we will include a notice at the time of data collection.
You are given choices when we ask for personal information and, whenever possible, we try to explain why we ask for information. You can always refuse to provide personal information, but this may mean that some site features will not function properly as a result.
You have the right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact our privacy officer whose details are set out below.
Email communication that you send to us via links on our site may be shared with an employee. If you provide personal information in your email, it will be used only for the purposes of answering your email.
You have the option to receive regular email newsletters from the site. You can unsubscribe from newsletters by clicking on the “unsubscribe” link at the bottom of any newsletter.
We are dedicated to protecting the security of your information. Your electronic information is stored on secure servers that are protected in controlled facilities. Our employees have limited access to your personal information and those who misuse your information will be disciplined and possibly terminated. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times.
You may wish to contact us to access your personal information, to seek to correct it or to make a complaint about privacy. Our privacy email contact address is email@example.com and further contact details for Cooper Tires and privacy are set out below:
30 Gow Street,
Moorooka, Qld 4105
Phone: 1800 681 298
We will respond to your request for access to personal information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).
We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.
For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint.